Refund & Cancellation Policy

Transparent guidelines for our AI-powered services, ensuring fairness and compliance with GDPR and DPDP Act.

Last Updated: July 20, 2025

Introduction

At Nara Virtual Private Limited ("Nara Virtual", "we", "us", or "our"), we are committed to delivering high-quality AI-powered services, including chat assistance, image generation, summarisation tools, and API access. This Refund & Cancellation Policy outlines our approach to cancellations, refunds, and related processes to ensure transparency and fairness, in compliance with the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act (DPDP Act, India).

Subscription & Credit-Based System

Prepaid Credit Model

All services, including AI chat, image generation, summarisation, and API access, operate on a prepaid credit-based system. Credits are deducted based on usage as per the pricing and limits of your subscription plan.

Non-Refundable Credits

Once credits are consumed, they are non-refundable except as outlined in the Refund Policy.

Credit Expiry

Subscription plans provide a set number of credits per billing cycle. Unused credits expire at the end of the billing cycle and do not carry forward unless explicitly stated in your plan.

Refund Policy

Refunds are not provided for purchased credits or activated subscriptions, except in the following cases:

  • Duplicate Transactions: If a payment is processed multiple times due to a technical error
  • Prolonged Service Disruption: Disruptions to services lasting more than 48 consecutive hours, as confirmed by our internal team

Refund Processing

Approved refunds will be processed within 7–10 business days to the original payment method. Refunds are subject to verification and compliance with applicable laws, including the DPDP Act and GDPR.

Cancellation Policy

Cancellation Process

You may cancel your subscription at any time via your account dashboard on our website.

Effect of Cancellation

Cancellation prevents future auto-renewals but does not entitle you to a refund for the current billing cycle. Access to services will continue until the end of the paid billing period.

GDPR & DPDP Compliance

Upon cancellation, you may request deletion of your personal data as per the Privacy Policy, subject to legal retention obligations.

Dispute Resolution

Filing a Dispute

For payment-related disputes, contact us at [email protected] within 7 days of the transaction, providing relevant details (e.g., transaction ID, issue description).

Review Process

Disputes will be reviewed on a case-by-case basis, with decisions made in accordance with our policies and applicable laws (including GDPR and DPDP Act). Nara Virtual's decision is final, subject to your rights under applicable law.

Contact Information

For questions or assistance regarding payments, refunds, or cancellations, please contact:
Email: [email protected]
Address: HAL 3rd Stage, Kodihalli, Indiranagar, Bengaluru, Karnataka-560008, India

By using our services, you agree to this Refund & Cancellation Policy. We may update this policy periodically without prior notice, and continued use constitutes acceptance of the updated terms.